Integrity and high quality service are the two main components that have enabled the successful growth of InstantChess.com. The experience we have accumulated over 10 years has shaped the individual approach we take when dealing with customers' enquires. Except for a short FAQ section, InstantChess.com doesn't have any automated bots or thousands of help pages though which users are supposed to navigate to find information they need.
We welcome you to ask your questions directly to our staff members. Each of us spends at least 30 minutes each morning learning from and replying to your enquires. We think that this is the best way to help you get around InstantChess, report on issues and submit your feedback. It is the ongoing dialogue we have with our customers that helps us understand how to improve our services.
We use our own software to administer InstantChess.com and process your enquires. This software enables you to use a personal support forum where you can talk to/contact our staff with specific enquiries.
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